Suite 22, Level 4, 57-59 Anzac Highway, ASHFORD SA 5035

Privacy Policy & Confidentiality

Privacy Policy

Talk Psychology & Counselling adheres to the 13 Australian Privacy Principals (APPs) outlined in the March 2018 reforms to Privacy Act 1988.

By accepting the Terms & Conditions of Talk Psychology & Counselling you acknowledge that you are aware and consent that:

• As part of providing a psychological service to you, Talk Psychology & Counselling will need to collect and record personal and clinical information that is relevant to the provision of psychological assessment and treatment.
• You may request that certain information is not recorded or held by Talk Psychology & Counselling.
• You have the option to interact with Talk Psychology & Counselling anonymously or using a pseudonym, unless it is impracticable, or where the law or a court order requires you to identify yourself.
•Your personal and clinical information will be stored electronically using HealthKit Practice Management Software and on a password protected computer, installed with anti-virus software, stored in a locked and alarmed premise. The passwords to access the HealthKit software and computer are not recorded in writing and are only known by your psychologist.
• You will be notified if any breach involving your stored personal or clinical information occurs.
• You are able to request access to this information at any time and all requests will be responded to in a reasonable time frame. This information will be available to be viewed in hard copy. There may be a reasonable administrative fee charged for such requests.
• You may be refused access to your personal and clinical information if there is a serious threat to the life, health or safety of an individual or the public. This threat does not need to be imminent. You will be provided in writing the reasons for refusing access and the mechanisms available to complain about the refusal.
• You are required to provide written consent for any personal information to be disclosed unless Talk Psychology & Counselling is legally required to do so.
• If corrections are made to your personal or clinical information that has previously been disclosed to another entity, reasonable steps to notify the other entity of the correction will be made if requested by you.
• After the legally required time of 7 years, your inactive personal and clinical information will be destroyed through appropriate and irreversible means of confidential destruction.
• You are at liberty to and encouraged to make a complaint known as “an interference with the privacy” of an individual about any believed breach of the APPs to the Office of the Australian Information Commissioner (OAIC).



The information shared with Talk Psychology & Counselling remains confidential, with the following exceptions:

• To lessen or prevent a serious threat to the life, health or safety of any individual, or to public health or safety and that this need not be imminent.
• When such a disclosure is necessary to assist in the locating of a missing person.
• Any act of child abuse or neglect.
• Possession of, or intention to attain a firearm or firearms licence considered unsafe.
• When written consent is given by you.
• You are under the age of automatic confidentiality as determined by your state or territory.
• As the request of a court by subpoena.

Under these circumstances the relevant guidelines and laws will be followed.

If you do not understand our Privacy Policy or Confidentiality Agreement, please feel free to contact us on 0458 227 653 with any queries.