Fees & Terms

Our bookings are processed and managed through the secure practice management software Halaxy.

Booking an appointment online will involve:

– Selecting your preferred appointment time & service (e.g. individual therapy, couple therapy, marathon therapy)

– Entering your details, including Name, Email and Phone and selecting the service you require

– Entering a verification code which will be sent via SMS to your phone number

– Entering a valid credit card number on which you will be billed for your appointment 30 minutes after it begins (no payment will be taken at time of booking)

You will be sent a confirmation email of your booking, and direct links to our Terms and Conditions.

Please read our Privacy Policy, Confidentiality and Service Agreement prior to booking, which can be found below.

If you do not agree or understand our terms and conditions, do not proceed with booking and contact us on 0458 227 653 with any queries.

The following Terms & Conditions apply to all services delivered by Talk Psychology & Counselling Pty Ltd. By completing a booking with us, you agree that you accept these Terms & Conditions in full. If for any reason you do not understand or agree with our Terms & Conditions, please do not continue with booking online and call us on 0458 227 653.

1. Service & Fee Agreement

Bookings can be made for the following services:

Individual Psychological Therapy Consultation – Before 5pm/Weekdays (In Person/Video-conference/Telephone) – $320/Hour

Couple Therapy Consultations (Including all assessment and therapeutic sessions) Before 5pm/Weekdays (In Person/Video-conference) – $365/Hour

All Psychological Therapy Consultations – 5pm onward and/or Weekends (In Person/Videoconference/Telephone) – $500/Hour

Full Day Relationship Assessment (In person/Video-conference, 9am-2pm) - $2000

Marathon Therapy Day (9am-3pm) – $2495

A $500 non-refundable/non-transferable deposit is required for all Written Relationship Assessment, Full Day Relationship Assessment, & Marathon Therapy Day bookings.

PLEASE NOTE: This service is NOT intended for crisis situations where you feel in imminent risk of harming yourself or others. In crisis situations, please discontinue with this booking process and call 000, the Suicide Call Back Service (1300 659 467 – Australia Wide), the Assessment & Crisis Intervention Service (13 14 65 – SA only), LifeLine (13 11 14 – Australia Wide) or present to your nearest Emergency Department.

2. Cancellations & Refunds

All bookings are non-transferrable to another person.

To reschedule this booking please call Talk Psychology & Counselling on 0458 227 653 or email admin@talkpsychology.com.au with strictly greater than 24 hours’ notice from the scheduled appointment time.

3. Payment

Payment of the full session fee will be processed on the credit card you provide at booking 30 minutes into your appointment time.

If the appointment does not commence, and is not cancelled or rescheduled with strictly greater than 24 hours’ notice from your appointment time, the full session fee applies and will be billed to your credit card.

By scheduling this appointment you authorise Talk Psychology & Counselling Pty Ltd to process the session charge or cancellation fee to your credit card.

All values expressed within this website are in Australian Dollars.

4. Medicare & Private Health Rebates

Medicare requires full payment for the consultation to be made to your practitioner at Talk Psychology & Counselling Pty Ltd. Any applicable Medicare Rebates will be electronically processed at the completion of your appointment, and will be paid by Medicare directly to you, in accordance with the practices of Medicare Australia. Compliance with the eligibility requirements of Medicare Australia in order to receive a rebate for this service is the responsibility of the patient.

Private Health Insurance rebates for Psychological Therapy Sessions are determined by your Insurer and specific Policy type. Please contact your Insurer to discuss. You will be issued with a receipt at the end of your appointment suitable for private health insurance claims.

5. Gottman Method Couples Therapy Disclosure Statement

While the psychologists at Talk Psychology & Counselling have taken training in the Gottman Method Couples Therapy, we want you to know that our practitioners and Talk Psychology and Counselling are completely independent in providing you with clinical services and we alone are fully responsible for those services. The Gottman Institute or its agents have no responsibility for the services you receive.

If you do not understand your obligations regarding our Service Agreement, please feel free to contact us on 0458 227 653 with any queries.

Privacy Policy

Talk Psychology & Counselling adheres to the 13 Australian Privacy Principals (APPs) outlined in the March 2018 reforms to Privacy Act 1988.

By accepting the Terms & Conditions of Talk Psychology & Counselling you acknowledge that you are aware and consent that:

• As part of providing a psychological service to you, Talk Psychology & Counselling will need to collect and record personal and clinical information that is relevant to the provision of psychological assessment and treatment.

• You may request that certain information is not recorded or held by Talk Psychology & Counselling.

• You have the option to interact with Talk Psychology & Counselling anonymously or using a pseudonym, unless it is impracticable, or where the law or a court order requires you to identify yourself.

•Your personal and clinical information will be stored electronically using Halaxy Practice Management Software and on a password protected computer, installed with anti-virus software, stored in a locked and alarmed premise. The passwords to access the Halaxy software and computer are not recorded in writing and are only known by your psychologist.

• You will be notified if any breach involving your stored personal or clinical information occurs.

• You are able to request access to this information at any time and all requests will be responded to in a reasonable time frame. This information will be available to be viewed in hard copy. There may be a reasonable administrative fee charged for such requests.

• You may be refused access to your personal and clinical information if there is a serious threat to the life, health or safety of an individual or the public. This threat does not need to be imminent. You will be provided in writing the reasons for refusing access and the mechanisms available to complain about the refusal.

• You are required to provide written consent for any personal information to be disclosed unless Talk Psychology & Counselling is legally required to do so.

• If corrections are made to your personal or clinical information that has previously been disclosed to another entity, reasonable steps to notify the other entity of the correction will be made if requested by you.

• After the legally required time of 7 years, your inactive personal and clinical information will be destroyed through appropriate and irreversible means of confidential destruction.

• You are at liberty to and encouraged to make a complaint known as “an interference with the privacy” of an individual about any believed breach of the APPs to the Office of the Australian Information Commissioner (OAIC).

Confidentiality

The information shared with Talk Psychology & Counselling remains confidential, with the following exceptions:

• To lessen or prevent a serious threat to the life, health or safety of any individual, or to public health or safety and that this need not be imminent.

• When such a disclosure is necessary to assist in the locating of a missing person.

• Any act of child abuse or neglect.

• Possession of, or intention to attain a firearm or firearms licence considered unsafe.

• When written consent is given by you.

• You are under the age of automatic confidentiality as determined by your state or territory.

• As the request of a court by subpoena.

Under these circumstances the relevant guidelines and laws will be followed.

If you do not understand our Privacy Policy or Confidentiality Agreement, please feel free to contact us on 0458 227 653 with any queries.